Privacy Policy

Last updated: 25 June 2025

Who We Are

We are WWC Services Ltd. (trading as Holorise), a therapy and coaching practice based in the United Kingdom. We provide confidential therapeutic and coaching services to clients worldwide.

Contact Details:

  • Address: 45A Lavender Gardens, London, SW11 1DJ, United Kingdom

  • Email: jas.beausejour@holorise.co

  • Phone: 07999405025

What Information We Collect

Information You Give Us

  • Personal details: Your name, age, contact information

  • Session information: Notes from our therapy/coaching sessions, treatment plans, progress records

  • Health information: Mental health history, current concerns, medications (where relevant)

  • Payment information: Billing details, payment history

  • Communication records: Emails, messages, appointment bookings

Information We Collect Automatically

  • Website usage: Basic website functionality (essential cookies only)

  • Technical data: IP address, device information (for security purposes)

  • Booking data: Information collected when you book appointments through SimplyMeet

Why We Use Your Information

We process your personal data because:

Legitimate Business Purposes

  • Providing therapy and coaching services

  • Managing appointments and communications

  • Processing payments

  • Improving our services

Legal Obligations

  • Keeping records as required by professional bodies

  • Safeguarding requirements (if there's risk of harm)

  • Tax and accounting obligations

Your Consent

  • Marketing communications (only if you opt in)

  • Sharing anonymized case studies (with explicit permission)

Your Rights Under GDPR

You have the right to:

  • Access your personal data - ask for a copy of what we hold

  • Correct inaccurate information

  • Delete your data (with some exceptions for legal/professional requirements)

  • Restrict how we use your data

  • Data portability - receive your data in a common format

  • Object to processing based on legitimate interests

  • Withdraw consent at any time (where we rely on consent)

To exercise these rights, contact us at jas.beausejour@holorise.co.

How We Protect Your Information

Security Measures

  • Encrypted data storage and transmission

  • Secure, password-protected systems

  • Regular security updates and monitoring

  • Staff training on data protection

Access Controls

  • Only authorized personnel can access your data

  • Access is limited to what's necessary for your care

  • Regular access reviews and audit trails

Who We Share Information With

We may share limited information with:

With Your Consent

  • Other healthcare professionals involved in your care

  • Family members (only if you explicitly agree)

Legal Requirements

  • Professional regulatory bodies (when required)

  • Courts (if legally compelled)

  • Safeguarding authorities (if there's serious risk of harm)

Service Providers

  • SimplyMeet: Appointment booking system (stores contact details and booking information)

  • HubSpot: Customer relationship management (stores contact information and communication history)

  • Secure payment processors

  • Encrypted communication platforms

  • Professional supervision (anonymized where possible)

We never sell your personal data to third parties.

Third-Party Services

Appointment Booking - SimplyMeet

When you book an appointment through our website, SimplyMeet collects:

  • Your name and contact details

  • Appointment preferences and availability

  • Basic technical information for booking functionality

SimplyMeet processes this data to facilitate our booking system. For their privacy practices, visit SimplyMeet's privacy policy.

Customer Management - HubSpot

We use HubSpot to manage client relationships and communications:

  • Contact information and communication history

  • Appointment and service records

  • Marketing communications (only if you consent)

HubSpot is based in the US but provides adequate data protection safeguards. For their privacy practices, visit HubSpot's privacy policy.

Keeping Your Information Accurate

We take reasonable steps to ensure your personal information is accurate and up-to-date. To help us:

  • Check your details: Review information we hold about you periodically

  • Report errors: Contact us immediately if you notice any inaccuracies

  • Update changes: Keep us informed of changes to your contact details or circumstances

You can request to see what information we hold about you at any time.

Marketing Communications

Email Communications:

  • We may send service-related emails (appointment confirmations, important updates)

  • Marketing emails are only sent with your explicit consent

  • You can unsubscribe from marketing emails at any time using the unsubscribe link

  • Service-related communications will continue as necessary for your care

Your Choices:

  • Opt out of marketing emails while continuing to receive essential service communications

  • Contact us to update your communication preferences

  • Withdraw consent for marketing at any time without affecting your therapy services

As we serve international clients:

  • Data may be transferred outside the UK/EU for service delivery

  • We ensure adequate protection through standard contractual clauses

  • Video calls may be hosted on platforms with international servers

  • We only use providers with strong privacy commitments

How Long We Keep Your Information

  • Active client records: Duration of therapeutic relationship plus 7 years

  • Inactive records: 7 years after last contact (professional requirement)

  • Financial records: 6 years (legal requirement)

  • Marketing data: Until you unsubscribe or withdraw consent

  • Website data: 2 years maximum

Some records may be kept longer if required by law or professional guidelines.

International Transfers

Cookies and Website Tracking

Our website uses minimal cookies:

  • Essential cookies: Required for basic website function and appointment booking

  • No tracking cookies: We don't use analytics, advertising, or behavior tracking cookies

You can control cookies through your browser settings, though disabling essential cookies may prevent appointment booking functionality.

Children's Privacy

If you're under 16, we need parental consent before providing services. We take extra care with young people's data and follow additional safeguarding protocols.

Changes to This Policy

We'll update this policy when necessary and notify you of significant changes via:

  • Email notification

  • Website notice

  • Discussion in your next session

Making a Complaint

If you're unhappy with how we handle your data:

  1. Contact us first: jas.beausejour@holorise.co - we want to resolve issues quickly

  2. Professional body: Contact International Institute for Complementary Therapists

  3. Data protection authority:

    • UK: Information Commissioner's Office (ico.org.uk)

    • EU: Your local data protection authority

Consent for Therapy Services

By engaging our services, you consent to:

  • Processing of personal and health data for therapeutic purposes

  • Secure storage of session records

  • Professional supervision discussions (anonymized where possible)

  • Emergency contact procedures if there are safety concerns

You can withdraw this consent, but this may affect our ability to provide services safely and effectively.

Questions? We're here to help explain anything about how we handle your information. Contact us at jas.beausejour@holorise.co or discuss during your next session.

This policy is written in plain English to help you understand your rights and our responsibilities. It meets GDPR requirements while prioritizing clarity and transparency.